At PakGiftBazar.com, customer satisfaction is our top priority. We aim to deliver premium quality gifts with reliable service to your loved ones across Pakistan. However, if you are not fully satisfied with your order, we’re here to help.
1. Return Policy
Due to the perishable and customized nature of many of our gift items (such as flowers, cakes, food items, and personalized products), returns are generally not accepted once the delivery has been made. However, returns may be considered under the following circumstances:
- The product delivered is significantly different from what was ordered.
- The item is damaged or defective at the time of delivery.
- The delivery was made to the wrong recipient or address due to our error.
If you face any of the above issues, please contact our customer support within 24 hours of delivery with proof (such as a photo of the item received).
2. Refund Policy
Refunds may be issued in the following cases:
- Order cancellation made at least 24 hours before the scheduled delivery.
- Non-availability of the product, and no suitable substitute is acceptable to the customer.
- Failure of delivery due to service limitations from our end.
- Refunds will be made through the original payment method and may take 7–10 business days to reflect in your account.
Note: Refunds are not applicable if incorrect delivery details were provided by the customer or the recipient is unavailable despite our attempt.
3. Order Cancellation
Orders can be cancelled without any charge if requested at least 24 hours in advance. For same-day or midnight deliveries, cancellations may not be possible once the order is processed.
4. How to Request a Refund
To initiate a return or refund request, please contact us through:
- Email: contact@pakgiftbazar.com
- Phone/WhatsApp: +92-300-4344-968
- Live Chat: Available on our website during business hours
Please include your order number, details of the issue, and any relevant photos for faster processing.
We appreciate your trust in PakGiftBazar.com. Our goal is to ensure every experience with us is delightful and memorable.